Site Navigation Map
- Avoiding Sexual Harassment and Understanding the Value of Diversity
- The definition of sexual harassment
- Preventing sexual harassment in the workplace
- Steps that must be taken if an allegation is made
- The value of diversity
- The business realities of today
- Conducting Selection Interviews
- Job analysis/job descriptions
- Selection interviewing and skill building
- Americans with Disabilities issues
- Legal dos and don'ts
- Appraising Employee Performance: Coaching, Judging and Disciplining
- Interviews
- Employee coaching
- Judging employee performance
- Disciplinary/corrective action
- Workplace Violence—The Employer's Dilemma
- Profile of a violent and potentially violent employee
- Stalking statutes
- Laying off or terminating the "fragile" employee
- Six building blocks to safety and security
- Dealing Effectively with Change
- Why change is seen as threatening
- How to handle change
- How to improve the process of innovation
- Leadership and Management Styles
- Understanding the characteristics of leaders
- Review of situational leadership
- Measuring conflict mode
- The Power of Empowerment
- What is ZAPP and what is SAPP
- New ways of dealing with employees
- Basic beliefs about quality and people
- Conflict Resolution
- Facing conflicts between employees
- Causes of work conflict
- Steps to meeting the challenges that conflict presents
- Dealing with Difficult People
- Coping with hostile and aggressive people
- Coping with passive and aggressive people
- Understanding internal and external issues and constraints to teamwork
- Ethics in Employment
- Understanding ethics
- Exercises with ethical dilemmas
- Developing a draft of a code of ethics
- Vocal Communication Training
- Expressing yourself in meaningful statements so you will be easily understood the first time
- Increasing self-confidence on the phone and face-to-face
- Improving networking and marketing skills
- How to Conduct Internal Investigations
- How to plan the investigation
- The legal dos and don'ts of conducting internal investigations from EEOC to safety issues
- How to interview the involved parties
- Taking corrective action