Avoiding Sexual Harassment and Understanding the Value of Diversity

• The definition of sexual harassment
• Preventing sexual harassment in the workplace
• Steps that must be taken if an allegation is made
• The value of diversity
• The business realities of today

Conducting Selection Interviews

• Job analysis/job descriptions
• Selection interviewing and skill building
• Americans with Disabilities issues
• Legal dos and don'ts

Appraising Employee Performance: Coaching, Judging, and Disciplining

• Interviews
• Employee coaching
• Judging employee performance
• Disciplinary/corrective action

Workplace Violence—The Employer's Dilemma

• Profile of a violent and potentially violent employee
• Stalking statutes
• Laying off or terminating the "fragile" employee
• Six building blocks to safety and security

Dealing Effectively with Change

• Why change is seen as threatening
• How to handle change
• How to improve the process of innovation

Leadership and Management Styles

• Understanding the characteristics of leaders
• Review of situational leadership
• Measuring conflict mode

The Power of Empowerment

• What is ZAPP and what is SAPP
• New ways of dealing with employees
• Basic beliefs about quality and people

Conflict Resolution

• Facing conflicts between employees
• Causes of work conflict
• Steps to meeting the challenges that conflict presents

Dealing with Difficult People

• Coping with hostile and aggressive people
• Coping with passive and aggressive people
• Understanding internal and external issues and constraints to teamwork

Ethics in Employment

• Understanding ethics
• Exercises with ethical dilemmas
• Developing a draft of a code of ethics

Vocal Communication Training

• Expressing yourself in meaningful statements so you will be easily understood the first time
• Increasing self-confidence on the phone and face-to-face
• Improving networking and marketing skills

How to Conduct Internal Investigations

• How to plan the investigation
• The legal dos and don'ts of conducting internal investigations from EEOC to safety issues
• How to interview the involved parties
• Taking corrective action

LMAG will customize a seminar or program unique to your organization needs. Please contact us for further information.